Delivery Methods and Insurance

When will my article be posted?

We are FAST – If an item was ordered before 2PM Australian Eastern Standard Time (AEST, Brisbane, +10), we will generally ship same day.   After 2pm, it goes on to the next day.  Check main page for any adjustments due to COVID19 issues. 

How is my item packed?

We put a lot of care and attention into our packaging.  We use a sturdy cardboard brown box, with foam packaging on the inside, which we fill for overall tension.  It is sealed with quality tape around the openings and we attach a fragile sticker as needed.  As one customer put it “Packaging is definitely overboard”.  We prefer to think many just are not used to good packaging anymore.   

How long will it take for me to get my item?

We mail things stupidly fast – Our local Australia Post office is exceptionally fast and  delivers to many parts of Australia between 2-4 days.  We STRONGLY RECOMMEND the Express Delivery Option for Western Australia and Northern Territory. 

What Delivery Service will your goods be sent to me with?

We use Australia Post.  We can delivery via alternative means (courier) if the item is large, bulky or it is common sense to do so.  You can force an insured Australia Post delivery with the purchase of additional postage insurance (found under “Delivery Services” on our product menu).  If you don’t trigger an Australia Post Delivery, then you accept that it may be sent with our choice of courier or Australia Post (but without insurance). 

Who is responsible for shipping / damage / lost delivery?

We take responsibility for making sure that your item is packed and sent on time, and also provide you with a tracking number for all items not sent via an envelope (Bahtinov masks, Vixen Adaptors).  Couriers Please, Australia Post take responsibility for what happens after it has been collected.  You are responsible for purchasing extra insurance before checkout is finished if that is what you want.  You are also responsible for claiming insurance on these items if something goes wrong (in fact, Australia Post insist on it) or bearing the loss if you didn’t buy insurance. 

What insurance do these carriers have?

Australia Post delivers everywhere we know of. It used to automatically includes $50 of insurance with no excess but no longer does (according to Postal Inquiry 1/2/19). Additional insurance needs to be purchased for $3 for every extra $100. So, for example, if I bought an item for $140, I would need to buy two $3 insurance upgrades (the first purchase would only cover to $100, so we need to buy a second to bring it up to $140). Insurance is subject to Australia Post’s terms and conditions.

What happens if my item does not track?

Articles will not track if they have not been scanned by the carrier.  It can mean that it has not been collected or sent, but it may be because the carrier has not scanned it.  We have had cases where posted articles were NOT scanned at all by Australia Post, but turned up at the expected time.  It happens.  If a tracking number is issued on a Saturday or Sunday, it will not track until Monday evening at the earliest, as that will be the next Australia Post working day.