1. Who we are
We are Astro Dog – a registered Australian Business. Our website address is: https://www.astrodog.com.au. Our ABN is 99 627 185 499.
2. What personal data we collect and why we collect it
Personal data is not just created by your interaction with our site. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third party embeds.
In some cases, we collect the data shown on the User Profile screen from registered users, e.g. your name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies.
Some of our plugins also collect your personal data. See the relevant information below. We collect information to enable the features of the website, to provide you with services on this website. We collect data to help us understand where our customers are coming from, for marketing and make staying here safer and to be able to use 3rd party services which insist on collecting certain information to provide a service. By using the website, our checkout processes etc.. you are giving consent for us to do so. Astro Dog does not sell or redistribute your information. We are not interested in, nor do we intend to personally identify any visitors to our site.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Visitor comments may be checked through an automated spam detection service.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. You are solely responsible for the content of information you publish, including pictures.
6. Contact forms
We keep contact form submissions indefinitely for customer service and legal purposes, but we do not use the information submitted through them for marketing purposes.
As with most websites, when you visit this website, a small amount of data may be stored on your mobile phone, tablet, or computer hard drive using cookies, web beacons, and similar technologies. Use of the term “cookies” in this Policy is broad and includes similar technologies. Cookies help make this website work and provide information to us about how users interact with our site. We use this information to improve our website. We do not seek to identify individual visitors unless they volunteer it, by means of the contact form, RA form, signup, etc.. on the website.
The cookies we use range from strictly necessary ones that allow you to use the website, ones that add functionality to the website and improve your experience and analytical cookies which collect information about how visitors use the site, the number of visits, average duration, where people go on the site and so on. That helps us work out what areas of our website need improvement, who to write for so that we can make the website and store more effective. Many cookies are third-party cookies that we don’t control directly.
Information we collect via cookies do not identify you individually to the best of our knowledge.
8. Analytics / What third parties we receive data from
We do not use Google Analytics.
9. Who we share your data with
We share information with third parties who help us provide our orders and store services to you. Site data is stored in LA, in the United States of America with hostwithlove.com. This means your data may be unintentionally and unbeknownst to us able to be accessed under the terms of the United States of America and their laws. Additionally, we at times may need to grant developers that are performing technical services for us temporary access as administrators. Administrators have access to our website and its data when they perform technical updates.
10. How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We will only retain data for one year (or less) on our website. This does not affect your warranties, etc. and your invoice will continue to serve as proof of purchase.
11. What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
12. Notice for Residents of the EU / Where we send your data
Residents of the European Union are advised not to use this website, or its services as we may not be compliant with the requirements. Go to our ebay store, which better automates the standards currently required.
13. Contact information
If you have any questions regarding our privacy practices, please contact us at support at astrodog.com.au (support@astro….).
14. How we protect your data
We use technical measures such as encryption (SSL) to protect your data. We have installed security programs on our website to ensure the relative security of our website.
15. What data breach procedures we have in place
If we find out about a data breach, we will send an email to our registered users who have been affected. Please use a unique password on this site so that your data can’t be used to compromise other sites.
We limit the length of time that we retain data, so in the event of a breach, as few people as possible are affected.
16. Individual plugin / application notices
We use a variety of plugins to provide services to you. As a result, our policies are sort of an amalgam of their policies and ours. Here are specific disclaimers, explanations and notices from them that you must accept to use the site.
16.1 WooCommerce Specifics
We collect information about you during the checkout process on our store.
16.2 WP Mail Logging
When you use this site several actions (e.g. commenting) trigger the dispatch of emails. They contain information about you associated with your email address. Which data are part of these emails depends on the action performed. These emails are stored and accessible to the site management as log.
16.3 Source: iThemes Security
What personal data we collect and why we collect it – Security Logs – The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 60 days.
How long we retain your data. Security logs are retained from 60 days to indefinitely.
16.4 Source: Really Simple SSL
16.5 Source: WP Smush
16.6 Source: Litespeed Cache
This site utilises caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary.
16.7 Source: Akismet
We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).