PRIVACY POLICY
1. INTRODUCTION

Astro Dog (ABN: 99 627 185 499)
Website: https://www.astrodog.com.au
Contact: sales@astrodog.com.au

This policy covers how we use your personal information and cookies. By using our website, you agree to this policy.

2. DATA COLLECTION AND USE

We collect information to:
– Process orders
– Provide customer service
– Improve website functionality
– Meet legal obligations
– Prevent fraud

Information we collect includes:
– Name and contact details
– Billing and shipping addresses
– Order history
– Website usage data
– Technical information necessary for service

3. PAYMENT PROCESSING

We use multiple payment processors including PayPal, Stripe, eWay, and Afterpay. Each has their own privacy policy and data handling practices. We don’t store payment details.

4. DATA SECURITY

We protect your data using:
– SSL encryption
– Secure hosting
– Security monitoring
– Regular updates

For security and service purposes, we use:
– CAPTCHA services to prevent fraud
– Email logging for transaction records
– Image optimization services
– Caching for website performance

5. COOKIES AND TRACKING

We use cookies for:
– Essential website functions
– Shopping cart operation
– Basic analytics
– Security

You can control cookies through your browser settings, but this may limit website functionality.

6. DATA SHARING

We share information only with:
– Payment processors
– Shipping providers
– Required service providers
– Law enforcement when legally required

Site data is stored in the United States. Technical administrators may access data for maintenance.

7. DATA RETENTION

We retain:
– Order information: 5 years (tax requirement)
– Account information: 1 year
– Technical logs: 60 days
– Other data: As legally required

8. YOUR RIGHTS

You can:
– Access your personal data
– Request data export
– Request data deletion
– Correct inaccurate data

Contact support@astrodog.com.au for these requests.

9. MEDIA UPLOADS

– Avoid uploading images with location data (EXIF GPS)
– You are responsible for content you upload
– Uploaded content may be publicly accessible

10. SPECIAL NOTICES

EU Residents
– We do not actively market to EU residents
– Recommend using our eBay store
– Cannot guarantee GDPR compliance

Age Restriction
– Website not intended for under 18s
– Do not knowingly collect children’s data

11. THIRD PARTY SERVICES

Some features require third-party services:
– Payment processors
– Shipping calculators
– Security services
– Performance optimization

These services may collect additional data under their own privacy policies.

12. BREACH PROCEDURES

If a data breach occurs:
– Affected users will be notified by email
– Authorities notified if required
– Use unique passwords to protect your accounts

13. CHANGES TO POLICY

– We may update this policy without notice
– Changes effective immediately
– Continued use implies acceptance

14. CONTACT US

Privacy concerns:
Email: support@astrodog.com.au
Response within 5 business days

15. LEGAL BASIS

This policy operates under:
– Australian Privacy Principles
– Queensland law
– Australian Consumer Law

Last Updated: 10/2/2025