PRIVACY POLICY
1. INTRODUCTION
Astro Dog (ABN: 99 627 185 499)
Website: https://www.astrodog.com.au
Contact: sales@astrodog.com.au
This policy covers how we use your personal information and cookies. By using our website, you agree to this policy.
2. DATA COLLECTION AND USE
We collect information to:
– Process orders
– Provide customer service
– Improve website functionality
– Meet legal obligations
– Prevent fraud
Information we collect includes:
– Name and contact details
– Billing and shipping addresses
– Order history
– Website usage data
– Technical information necessary for service
3. PAYMENT PROCESSING
We use multiple payment processors including PayPal, Stripe, eWay, and Afterpay. Each has their own privacy policy and data handling practices. We don’t store payment details.
4. DATA SECURITY
We protect your data using:
– SSL encryption
– Secure hosting
– Security monitoring
– Regular updates
For security and service purposes, we use:
– CAPTCHA services to prevent fraud
– Email logging for transaction records
– Image optimization services
– Caching for website performance
5. COOKIES AND TRACKING
We use cookies for:
– Essential website functions
– Shopping cart operation
– Basic analytics
– Security
You can control cookies through your browser settings, but this may limit website functionality.
6. DATA SHARING
We share information only with:
– Payment processors
– Shipping providers
– Required service providers
– Law enforcement when legally required
Site data is stored in the United States. Technical administrators may access data for maintenance.
7. DATA RETENTION
We retain:
– Order information: 5 years (tax requirement)
– Account information: 1 year
– Technical logs: 60 days
– Other data: As legally required
8. YOUR RIGHTS
You can:
– Access your personal data
– Request data export
– Request data deletion
– Correct inaccurate data
Contact support@astrodog.com.au for these requests.
9. MEDIA UPLOADS
– Avoid uploading images with location data (EXIF GPS)
– You are responsible for content you upload
– Uploaded content may be publicly accessible
10. SPECIAL NOTICES
EU Residents
– We do not actively market to EU residents
– Recommend using our eBay store
– Cannot guarantee GDPR compliance
Age Restriction
– Website not intended for under 18s
– Do not knowingly collect children’s data
11. THIRD PARTY SERVICES
Some features require third-party services:
– Payment processors
– Shipping calculators
– Security services
– Performance optimization
These services may collect additional data under their own privacy policies.
12. BREACH PROCEDURES
If a data breach occurs:
– Affected users will be notified by email
– Authorities notified if required
– Use unique passwords to protect your accounts
13. CHANGES TO POLICY
– We may update this policy without notice
– Changes effective immediately
– Continued use implies acceptance
14. CONTACT US
Privacy concerns:
Email: support@astrodog.com.au
Response within 5 business days
15. LEGAL BASIS
This policy operates under:
– Australian Privacy Principles
– Queensland law
– Australian Consumer Law
Last Updated: 10/2/2025