SHIPPING FAQ
QUICK SUMMARY
– Australia-wide shipping available
– International shipping via eBay store and some limited options on the website
– Insurance optional but recommended
– Freight charges may require adjustment
– Tracking provided for all orders
DISPATCH & DELIVERY
Q: How long will delivery take?
A: – Most areas: 2-4 business days
– WA/NT: Express shipping strongly recommended
– Remote areas may take longer
– Courier times vary by distance
Q: Which shipping services do you use?
A: – Australia Post
– TNT
– Fedex
– UPS
We reserve the right to change carriers if needed.
COSTS & ADJUSTMENTS
Q: What if the shipping cost changes after I order?
A: – Freight charges at checkout are estimates
– Adjustments must be paid before dispatch
– You may cancel if adjustment is unreasonable
– Full refund provided if cancelled
INSURANCE & LIABILITY
Q: Who’s responsible if something goes wrong?
A: – You are responsible unless insurance purchased
– Insurance available at $1 per $100 value
– Glass items shipped at your risk
– Insurance claims must be made by recipient
– Bulk items: Request indemnity insurance quote
TRACKING & DELIVERY
Q: How does tracking work?
A: – Tracking number provided for all orders
– Updates sent to order email
– May not show until first scan
– Weekend orders update Monday evening
– Some items may arrive without scanning
Q: What if I’m not home for delivery?
A: – Signature required on delivery
– Redelivery fees may apply (carrier charges)
– Collection from depot/post office may be required
– Contact carrier to arrange alternate delivery
INTERNATIONAL ORDERS
Q: Do you ship internationally?
A: – eBay store for most international orders, some limited shipping available internationally via the website
– Website ships to USA, UK, Japan, NZ only
– Additional charges may apply
– Different terms for international shipping
SPECIAL CONDITIONS
Q: What about remote areas?
A: – Higher charges may apply
– Contact us for accurate quotes
– May require freight adjustment
– Alternative shipping arrangements possible
Contact us if you have any other shipping questions: sales@astrodog.com.au