Shipping

Shipping

Click here to read our helpful guide to shipping

Australia-Wide Shipping

Small items 1kg and under are dispatched FREE with Australia Post.  If you would like express, just add $9.99.

Items are dispatched the next day, but if you order before 12:00, it is very likely to leave the same day.

Typically, items ordered will arrive within 5 working days, at times, even faster.

International Shipping

Be aware international orders may attract taxes.  Free shipping offers are not valid for overseas orders.

Flat rate offers are made in good faith and if it turns out shipping is considered unreasonable by Astro Dog we will give you the choice of paying a reasonable adjustment or cancelling your order.  If you have questions about shipping, just call us.

Insurance

Do you want to add insurance for your order?  It’s not much.  You can add it here.  Add one unit per $100 you want insurance for (e.g. if your item is $300, add three units). We strongly suggest adding freight insurance to insure all items against damage and loss in transit. We are not responsible for loss of parcels or damage sustained by parcels as the carrier is responsible. You can read Australia Post’s policies here.  We carefully pack all items regardless.

Courier Terms and Conditions

You accept the following terms when placing an order, should we decide sending by courier is necessary.  You can request via ‘note’ to send only via Australia Post to exclude yourself from these terms and force an Australia Post Delivery.  Please note this may cause additional charges IF the freight charge is significantly different.

Couriers Please road express transit insurance conditions
Fastway/Aramex road express transit insurance conditions

Other terms and conditions apply.  Check our privacy policy and our returns policy.