1. Introduction

This website is provided to allow you to purchase products from Astro Dog, and to be entertained.  These Conditions of Use govern your use of this website. By using this website, you accept these Terms of Use, together with any Additional Terms of Use (Such as our “Refunds and Returns”, “Shipping” and “Privacy and Cookie Policy” found under “OUR POLICIES” in the footer of astrodog.com.au) collectively, “Terms of Use”) set forth on this website, in full. If you disagree with these Terms of Use or any part of these Terms of Use, you must not use this website.  Minors or people below 18 years old are not allowed to use this Website.

These Terms of Use constitute the entire agreement between you and Astro Dog in relation to your use of this website, and supersede all previous agreements in respect to your use of this website.

2.  Copyright

(c) 2018-2023 Astro Dog – This website is published and maintained by Astro Dog. Unless otherwise indicated, all text and other information on this website are the intellectual property of Astro Dog, a registered Australian Business.

You may not:

  • Post artwork, electronic publications, trademarks, music, photos, videos, or articles from this website on the Internet (any website, file-sharing site, video-sharing site, or social network). (This does not prohibit sharing links to the original articles on social media, which we appreciate!)

  • Distribute artwork, trademarks, photos, images, or text from this website with or as part of any software application (including uploading such materials to a server for use by a software application).

  • Reproduce, duplicate, copy, distribute, or otherwise exploit any artwork, trademarks, photos, images, or text from this website for a commercial purpose or for money (even if no profit is involved).

  • Create for distribution purposes, any software applications, tools, or techniques that are specifically made to collect, copy, download, extract, harvest, or scrape data, HTML, images, or text from this site.

  • Misuse the website or its services, such as interfering with or accessing the website or its services using a method other than what is explicitly provided.

  • Use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

  • Use this website or any of its artwork, trademarks, photos, images, or text from this website for any purposes related to marketing.

3. Accuracy of Information

All information on this website is general information and does not constitute advice – while believed to be accurate, information here may in fact be incorrect, out of date (despite our efforts), or inaccurate to some degree. Astro Dog does not represent or warrant its accuracy, adequacy or completeness.  Astro Dog is not responsible for any loss suffered as a result of or in relation to the use of information on our website.  To the extent permitted by law, Astro Dog excludes any liability, including any liability for negligence, for any loss, including indirect or consequential damages arising from or in relation to the use of this website, including our blog service.  Astro Dog recommends seeking advice from a qualified expert about issues affecting you before acting on any matter.  We can’t accept responsibility if a product doesn’t meet your expectations or you’ve made a wrong purchase decision.  We rely on manufacturers for specifications.  Sometimes, they just aren’t exactly right.  Be aware of that, and that we have made them available in good faith.

4. Blog and Blog Content

The “accuracy of information” clause applies to any blog and editorial content.  Information presented on the blog as provided for entertainment and/or general informational purposes only and shouldn’t be seen as professional advice – Do not rely on our blog content, even if labelled “advice” when making a decision.  If you do, we can’t be held liable.  While some information in a blog is seen as helpful by some, it might not be right for you, and other experts may disagree.  We always recommend getting a wide range of professional advice, including your local astronomy club, before acting on anything you read in our blog.  Be aware a blog has ever changing content and can include conversations and content.   The blog is sponsored by Astro Dog and may promote products and services offered by Astro Dog.  Sponsorship of the blog may influence the opinions, content, topics or posts made in the blog.  We reserve the rights to change how we manage or run the blog and may change the focus or content of the blog at any time.  Note that people can contribute and leave comments on our blogs.  Despite our efforts to prevent negative experiences, comments or the links seen may be upsetting, distasteful, or try to get you to go to unsafe places on the internet.  We will not be held liable for such comments or links.  Don’t follow links left by people in comments.

5. Product Availability

We use a stock inventory system to control when orders can be placed.  As we also sell by other platforms, it is possible though unlikely, that you buy a product we don’t have in stock.  If that happens, we will get in touch with you and offer a backorder, or give you a refund.  If products are no longer unavailable (we cannot get it back in), it’s not Astro Dog’s responsibility, your order will simply be cancelled and you will be refunded.  If there is a backorder, and the price goes up, we will still try and fulfill it as long as the price hike isn’t deemed unreasonable us by.  If it is, we will simply refund you.

6. Ebay

To the extent allowable by law, products purchased from Ebay are bought and sold under Ebay trade policies, including return policies. and are not eligible for certain benefits afforded to customers who buy direct via the website, including the use of Astro Dog vouchers.

7. Shipping & Insurance

See the “Shipping” section under “Our Policies” tab.

8. Refunds and Returns

See the “Refunds and Returns” section under “Our Policies” tab.

9. Warranty

See the “Refunds and Returns” section for warranty information.

10. Ordering products, Online Security

Products displayed in the store constitute an invitation to treat, not an offer.  Acceptance takes place when we confirm the order via email and change the status of the order to “processed”.  Before this, while the order is “pending” the contract has not yet been accepted.  This is important as at times, due to human error, a product may no longer be in stock, be damaged, or similar and it may be impossible to fulfil your order.  Alternatively, special orders (orders for speciality, or expensive items that we do not normally keep in stock) are considered accepted once we have taken special action to secure your order, such as ordering your goods with a supplier, or you have paid a deposit via the lay-by option.

Orders can be placed online by means of the payment options provided (e.g. Poli, Stripe, Afterpay and Paypal systems.  You can also arrange direct deposits, but these need to be done within 2 working days of placing your order.  The payment should be your last name, or invoice number.  You need to be over 18.  Cases of people trying to mislead us or fake an identity will be reported to the Police.  We don’t post goods until the payment clears.

We don’t personally keep or process credit card information ourselves, it’s all handled by our payment providers.   We all rely on payment providers to make sure the transactions are safe and secure.  In some cases, we may take an order over the phone and accept payment via Stripe, eWay or PayPal.  Keep your device up to date security-wise please before placing an order with us, and that includes good firewalls, an up to date operating system etc… Not our fault if something goes wrong while ordering online from us.

11. Reviews

After you have placed an order, you consent to being sent an email from us (usually about a week later) requesting that you review your purchases.  Completing a review is entirely optional and is no requirment to complete it.  You can ‘opt out’ of receiving this in the first place, by putting “No reviews please” or similar in the checkout field during any purchase if you wish.

12. Privacy and Cookies

When you use our website, you agree to our “Privacy and Cookie Policy“.  In many cases, these terms are passed on by plugins that are required for the website to operate (for example, the google ads plugin allows our products to be found online).

13. Responsible use of Products / Solar Safety

It is your responsibility to use the products from us safely and responsibly.  Invisible wavelengths from the sun can damage the retina of the eye, and in extreme cases cause complete blindness.  Do not take chances.  Astronomy is a relatively benign hobby with few chances for serious injury (back injury, tripping etc.. not withstanding), but this is one of them.  NEVER point your telescope at the sun.  Do not leave a telescope unattended, where children might do this.  Seek specialist advice before attempting any solar work.  Don’t use welder’s filters.  Never buy “solar filters” that go over the eyepiece, they are incredibly dangerous as they have been known to go “pop”, “crack” and then your blind.  They are illegal in Australia anyway.  You have been warned.  Some equipment we sell is heavy, and needs to be moved by two people.

14. Breach of Terms

Without prejudice to Astro Dog’s other rights under these Terms of Use, if you breach these Terms of Use in any way, Astro Dog may take such action as Astro Dog deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your Internet service provider to request that they block your access to the website and/or bringing legal action against you.  Failure to enforce any provision of these Terms of Use shall not constitute or be construed as a waiver of such provision or the right to enforce such provision.

15. Limitation of Liability

This website and all information, content, materials, and other services made available to you through the website are provided by Astro Dog on an “as is” basis. Astro Dog makes no representations or warranties of any kind, express or implied.

Astro Dog does not warrant that the website is free of viruses or other harmful components.  Astro Dog will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, or other services made available to you through the website, including, but not limited to direct, indirect, incidental, punitive, and consequential (including loss of profits) damages.  You indemnify us to the fullest extent against any and all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these terms.

16. Law and Jurisdiction

These Terms of Use shall be governed by and construed according to the laws of the State of Queensland, Australia, without regard to conflict of laws provisions. Any legal action relating to these Terms of Use shall be brought in a court having jurisdiction in the State of Queensland, Australia.

Last revised 12/5/23