PRIVACY POLICY
1. INTRODUCTION
Astro Dog (ABN: 99 627 185 499)
Website: https://www.astrodog.com.au
Contact: sales@astrodog.com.au
This policy covers how Astro Dog (“we”, “us”, “our”) collects, uses, and protects your personal information. By using our website, you agree to the practices described in this policy.
2. DATA COLLECTION AND USE
We collect information strictly necessary to operate our retail business, including to:
Process and fulfill your orders
Provide technical support and customer service
Honor product warranties
Prevent fraud and meet our legal obligations
The information we collect includes your name, contact details, billing/shipping addresses, order history, and technical website usage data.
3. DATA STORAGE AND LOCATION
All website data, including customer profiles and transaction records, is securely hosted on servers located in Sydney, Australia. By keeping our data infrastructure entirely domestic, we ensure your personal information remains protected under strict Australian privacy laws and is not subject to overseas data exposure.
4. PAYMENT PROCESSING
We use secure, third-party payment processors including PayPal, Stripe, eWay, and Afterpay. We do not process, see, or store your credit card numbers or financial details on our servers. Each payment gateway handles your data in accordance with their own strict privacy policies and PCI-DSS compliance standards.
5. DATA SECURITY
We protect your data using industry-standard measures, including:
SSL encryption for all web traffic
Secure, Australia-based hosting
CAPTCHA services and active security monitoring to prevent fraud
6. COOKIES AND TRACKING
We use cookies to ensure essential website functions (like your shopping cart), to provide basic analytics, and to maintain site security. You can control cookies through your browser settings, though disabling them may limit your ability to check out.
7. DATA SHARING
We do not sell or rent your personal data. We only share information with essential third parties required to fulfill your order, such as:
Payment processors (to clear your transaction)
Shipping providers (e.g., Australia Post, couriers)
Law enforcement, only when legally compelled by a valid Australian warrant or court order.
8. DATA RETENTION AND WARRANTIES
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations:
Tax & Accounting: Order and transaction records are kept for a minimum of 5 years to comply with Australian Taxation Office (ATO) requirements.
Warranty Support: Purchase histories are retained for the duration of the manufacturer’s warranty period for the products you purchased (which can be up to 10 years for certain optics). This ensures we can verify your proof of purchase if your equipment fails.
Technical Logs: Server and security logs are routinely purged.
9. YOUR RIGHTS
You have the right to:
Request access to the personal data we hold about you
Request corrections to inaccurate data
Request the deletion of your account (subject to our legal requirements to retain tax and warranty records)
To exercise these rights, please email sales@astrodog.com.au.
10. JURISDICTION AND INTERNATIONAL USERS
Australia Only: This website is operated in Queensland, Australia, and is intended exclusively for Australian consumers. Our data practices are governed solely by Australian law.
EU/UK Residents: We do not purposefully target, market to, or track residents of the European Economic Area (EEA) or the United Kingdom. We operate entirely outside the jurisdiction of the General Data Protection Regulation (GDPR).
11. DATA BREACH PROCEDURES
We take the security of your data seriously. In the unlikely event of an eligible data breach that is likely to result in serious harm to our users, we will promptly notify the affected individuals and the Office of the Australian Information Commissioner (OAIC), strictly in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988.
12. CHANGES TO POLICY
We reserve the right to update this policy at any time to reflect changes in our business practices or legal obligations. Changes take effect immediately upon posting to the website.
13. LEGAL BASIS
This policy operates under the laws of Queensland, Australia, and aligns with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). Any disputes regarding privacy shall be subject to the jurisdiction of the courts of Queensland.
Last Updated: 21/2/26